Server Status Communication

How a game communicates real-time server health, planned downtime, and outage resolution to players, a major trust and frustration management challenge in live service games.

In games, this means

Players who cannot connect to a live service game will immediately check social media and form the worst possible assumption. A live server status page, in-launcher status indicators, and proactive social communication during outages are the difference between 'the servers are broken' and 'the team is on it'. Silence during outages is the fastest way to damage community trust.